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E-commerce · SMS

Instant answers,
zero wait time.

A customer texts about their order. Omniday instantly looks up the shipment, returns the delivery window with a live tracking link, and resolves the ticket — before a human agent could even read the message.

14 sec

Resolution time

0 agents

Required

WISMO

#1 inquiry type

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Omniday SupportOnline

Today 2:47 PM

Hey, where's my order #4521? It was supposed to arrive yesterday 😤

2:47 PM

Hi Sarah! 👋 Your order #4521 is out for delivery — arriving today between 2:00–4:00 PM. Driver is 3 stops away.
2:47 PM
🔗 Track live →
2:47 PM
Perfect, thank you! 🙏

2:48 PM

Resolved · 14 sec · No agent needed
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